Privacy Policy

This Privacy Policy describes how www.frothella.in (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site www.frothella.in

Collecting Personal Data

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

1. Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels and other miscellaneous technologies
• Disclosure for a business purpose: shared with our processor Shopify, WhatsApp and other vendors

2. Order Information

• Examples of Personal Information collected: Name, Billing address, Shipping address, Payment information (including Credit Card numbers), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, WhatsApp and other Service Providers

3. Customer Support Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information, email address, and phone number
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, WhatsApp and other Service Providers

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We never sell your data. We share it only as necessary to operate our business.
• Platform & Hosting – Our storefront is powered by WordPress; see WordPress’s privacy notice for how it processes merchant data.
• Payment Processors – Secure gateways for card, UPI, net-banking, or wallet payments.
• Logistics Partners – Couriers and warehousing providers who deliver your order.
• Advertising & Analytics – Google Analytics (opt-out add-on available), Meta Ads, Bing Ads, and similar services for marketing measurement and targeting.
• Regulators & Law Enforcement – When required to comply with subpoenas, court orders, or applicable law.

All service providers are bound by contractual obligations to safeguard your data.

Using Personal Information

We use your Personal Information to:

• Offer, process, and deliver products (e.g., Ghrita – Desi Cow Ghee) to you.
• Detect and prevent fraud or misuse.
• Respond to enquiries and provide customer support.
• Show you relevant products, services, or promotions, including interest-based advertising where permitted.
• Comply with applicable legal obligations.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use cookies to optimize your experience on our Site and to provide our services. We use Cookies necessary for functioning of our website. We also use other Cookies from our Advertising Partners as per business requirements

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@frothella.in or by mail using the details provided below:

Frothella Farms Private Limited,
Ghrita Frothella Farms,
103, First Floor, Cyberport, Omaxe Heights,
Sonipat, Haryana – 131001, INDIA.
Last updated: June 01, 2025